Shipping Information

Xtend-Life ship worldwide* and our orders are dispatched within 1 business day of the order being processed. Below is all the information you need to know on our shipping options. We ship by standard shipping with New Zealand Post Priority Air Mail. 

* You are currently on our UK website and from this website we only ship to United Kingdom addresses. If you need to send a parcel to a country other than UK, please contact us.   

Standard Shipping

Country Cost Delivery Time*
United Kingdom FREE shipping for orders over £50
Orders under £50 will cost £5.50
3 - 10

*Business days until arrival in Country

Tracking Your Order

Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately a few hours after it has been dispatched.

Order Confirmation Emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.

Declaration of Value and Contents

We declare the full value of your order on the shipping declaration label and documents. We label the contents as "Dietary Supplements" and/or "Cosmetics".

Import Duties

For customers in the UK, we have a prepaid VAT system to make your delivery experience better. Our prices include 20% VAT for UK customers and we can ship orders up to £135 with this system. The purpose of this is to minimize the inconvenience of parcel collection and avoid unexpected handling fees experienced by UK customers.

Import Restrictions

Each country has different regulations about buying products from other countries. You are responsible to make sure that buying nutritional supplements from New Zealand is allowed. In regard to the Xtend-Life Skincare range, we are able to distribute this worldwide. If you have any questions, please notify our Customer Care team.

If the customs office in your country returns your order to us - either because you did not have permission to import such supplements or because such supplements are banned, we will refund your credit card as per our refund policy.

Missing Orders

There is no risk to you! If your order has not arrived within the expected shipping time, please notify our Customer Care team. We will replace any lost order free of charge.